There are several different possible causes for an Error 5118 message when using Rosetta Stone Version 3. Please try each of these possible resolutions in order until you find the one that fixes the error for you.
Fix #1
In most cases, you can resolve an Error 5118 message by connecting the supplied USB headset and setting that as the default device. Instructions for setting the headset as the default device are available in the Headset Quick Start card (see attachment below).
Fix #2
If that does not resolve the error, please check to make sure that you have permission to write to the Rosetta Stone directory by using these instructions. Be sure to close the program before making any changes.
Windows 2000 or XP
- Use My Computer to browse to
C:\Documents and Settings\All Users\Application Data\Rosetta Stone
- Application Data is a hidden folder. To show it, click Tools > Folder Options, go to the View tab and enable the 'Show hidden files and folders' option
- Right-click the Rosetta Stone directory and then click Properties on the menu that appears
- In the Properties window, go to the Security tab
- Make sure that all users have Full Control to the directory
- Click Apply and OK
Windows Vista
- Use Computer to browse to
C:\ProgramData\Rosetta Stone\
- Program Data is a hidden folder. To show it, click Organize > Folder Options, go to the View tab and enable the 'Show hidden files and folders' option
- Right-click the Rosetta Stone directory and then click Properties on the menu that appears
- In the Properties window, go to the Security tab
- Make sure that all users have Full Control to the directory
- Click Apply and OK
Mac
- Use Finder to browse to Macintosh
HD > Library > Application Support > Rosetta Stone Version 3
- Click once to highlight the Rosetta Stone Version 3 folder, then press Apple + I on your keyboard
- At the Info screen, expand the Details under Ownership and Permissions
- Set the permissions so that your account is the owner, with Read and Write permissions for everyone
- Click the ‘Apply to enclosed items’ button
Fix #3
If the above steps do not resolve the error, then the next step is to delete the user progress database. The next time you use the program, you will have to recreate any user accounts. To delete the file, first close the program and then delete the tracking.db3 file by following these steps:
Windows 2000 or XP
- Use My Computer to browse to
C:\Documents and Settings\All Users\Application Data\Rosetta Stone\ and delete tracking.db3
- Application Data is a hidden folder. To show it, click Tools > Folder Options, go to the View tab and enable the 'Show hidden files and folders' option
Windows Vista
- Use Computer to browse to
C:\ProgramData\Rosetta Stone\ and delete tracking.db3
- Program Data is a hidden folder. To show it, click Organize > Folder Options, go to the View tab and enable the 'Show hidden files and folders' option
Mac
- Use Finder to browse to Macintosh
HD > Library > Application Support > Rosetta Stone Version 3 and delete tracking.db3