Access to books, audiobooks, and more - for less than a price of a paperback.
Join 38,062 members

User Tag List

Results 1 to 3 of 3

English for Customer Care MultiROM

  1. #1

    Default English for Customer Care MultiROM

    ReUploaded by arcadius 14.10.2016

    English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

    Key Features of the Book
    * A broad range of material presenting language in context
    * Customer focus extra boxes with tips and key language for dealing
    effectively with customers
    * Stimulating role-plays for pairwork tasks
    * STARTER section at the beginning of each unit with warm-up and awareness-raising activities
    * OUTPUT section at the end of each unit with topics for discussion and reflection
    * Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary

    Key Features of the MultiROM
    * Realistic listening extracts
    * Interactive exercises to practise the language of customer care

    DOWNLOAD

    EXE in RAR 1.66 Mb

    EXE+PDF+mp3-82.00MB

    In order to download the file(s), you should register an account, registration takes less than 60 seconds and cost you 20$ for 365 days (It helps keep the site running - We appreciate Your Support), give you unlimited access to all resources, JOIN TODAY


    BOOK+AUDIO is located here:
    English-for-Customer-Care-Book-Audio


    Last edited by arcadius; 10-13-2016 at 10:40 PM.

  2. Please read this message!!!
    Join Date
    Always
    Posts
    Many
  3. #2
    Join Date
    Mar 2011
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default Re: English for Customer Care MultiROM

    thank you ARCADIUS for your kind reupload


  4. #3
    Join Date
    Sep 2009
    Posts
    4,894
    Thanks
    17
    Thanked 1,865 Times in 396 Posts
    Mentioned
    86 Post(s)
    Tagged
    50 Thread(s)

    Default Re: English for Customer Care MultiROM

    @alfonsmuchter , really not worth mentioning. Anyway, I saw that you wrote:

    "I want to improve my English by chatting with other people! "

    We do have a place for that. Go here:
    Langacademy.net-Introductions

    Enjoy the site \o/ \o/ \o/

    "Capitalists are so greedy, that will sell you the rope that will hang them" ~Iosif Vissarionovich Dzhugashvili - Stalin~

About us
Download language learning and teaching resources such as flashcards, grammar and course books, self study and exam materials, CDs and DVDs for just about any foreign language you want to learn.
Note
None of the files shown here are hosted on this server. The links are for URL which are publicity available on the internet for free, If you notice any page which you think violate your rights, let us know.