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Is this text right grammar?

  1. #1

    Default Is this text right grammar?

    Hi guys,

    I need to write a text to general manager and I would like to write this text below. Is this right?

    "My service Center will finish repairing the machine with the other alternative.
    They can't wait so long time to return the machine to customer."


    Thanks


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    Default Re: Is this text right grammar?

    It would, perhaps, be better, if more context would be provided. I had worked in the call center service customer before, and I trained in language soft skills. So if you can give the entire thread (exchange).
    Some parts of your sentence don't quite make sense, unless we see some background conversation first. Possible to post here the exchange?


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    Default Re: Is this text right grammar?

    "My service Center will finish repairing the machine with the other alternative.
    They can't wait so long time to return the machine to customer."
    - See more at: Is this text right grammar?

    "My service center will finish repairing the machine, but with the other alternative we talked about, not with the regular (?) repair we normally do."

    Now, here's the problem. "They" who are these? The repair team? Maybe. Hence, "They can't wait for a long time. They had to return he machine to the customer as soon as possible." (So they need to work on it immediately, and they had to work on it with the alternative repair method/system discussed with the customer.)
    Does that make sense?
    Wow! this was in Sep 2013! Well, this could be an example of customer service language.


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