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Communication in Organization: Basic Skills and Conversation Models
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05-29-2010, 08:53 PM #1
Communication in Organization: Basic Skills and Conversation Models
Re uploaded by DE on 14-JUL-17
One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is nowadays outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.
Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations, and giving presentations.
Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.
PDF, 1.4 MB
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Last edited by deutsch3000; 07-13-2017 at 10:33 PM. Reason: Re uploaded
Every man I meet is my master in some point, and in that I learn from him (R. Emerson)
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11-07-2010, 11:19 AM #2Learner
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Re: Communication in Organization: Basic Skills and Conversation Models
Apparently, the file has expired.
Any chance of re-upload? I'd be very interested in this.
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12-09-2010, 08:43 AM #3Learner
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12-28-2010, 08:14 AM #4
Re: Communication in Organization: Basic Skills and Conversation Models
Link updated !!
Enjoy !
The best way to say 'Thank you' is to make a mirror.
Whenever you download a file, send it back to any hosting services and post your link, this way we will not lose any files.
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01-21-2011, 07:50 AM #5
Re: Communication in Organization: Basic Skills and Conversation Models
Thanx for the update! But could you make the password of the zip file be known?
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01-21-2011, 11:01 AM #6
Re: Communication in Organization: Basic Skills and Conversation Models
The best way to say 'Thank you' is to make a mirror.
Whenever you download a file, send it back to any hosting services and post your link, this way we will not lose any files.
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02-21-2012, 07:59 PM #7
Re: Communication in Organization: Basic Skills and Conversation Models
Thanks a lot!