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English for Customer Care (Book + Audio)
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05-19-2011, 02:40 AM #1
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English for Customer Care (Book + Audio)
Re uploaded by DE on 15-Jun-15
English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing
effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary
Key Features of the MultiROM
* Realistic listening extracts
* Interactive exercises to practise the language of customer care
2007 | PDF, MP3 | 78 MB
orIn order to download the file(s), you should register an account, registration takes less than 60 seconds and cost you 20$ for 365 days (It helps keep the site running - We appreciate Your Support), give you unlimited access to all resources, JOIN TODAY
In order to download the file(s), you should register an account, registration takes less than 60 seconds and cost you 20$ for 365 days (It helps keep the site running - We appreciate Your Support), give you unlimited access to all resources, JOIN TODAY
MultiROM is located here:
English-for-Customer-Care-MultiROM
Last edited by arcadius; 06-27-2017 at 12:26 PM.
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01-23-2012, 01:36 PM #2
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Re: English for Customer Care (Book + Audio)
to reupload !!
Last edited by Monty; 01-25-2012 at 12:42 PM. Reason: reuploaded!
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01-25-2012, 12:43 PM #3
Ex Ayman ;)
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Re: English for Customer Care (Book + Audio)
Links reuploaded!
The best way to say 'Thank you' is to make a mirror.
Whenever you download a file, send it back to any hosting services and post your link, this way we will not lose any files.
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02-22-2012, 10:42 PM #4
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Re: English for Customer Care (Book + Audio)
Dead link removed!!!
Last edited by arcadius; 10-13-2016 at 10:37 PM. Reason: Dead link removed-arcadius
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02-05-2013, 06:30 PM #5
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Re: English for Customer Care (Book + Audio)
It seems really interesting, but I can't open the archive. The password doesn't seem to be the usual.
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02-06-2013, 02:19 AM #6
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Re: English for Customer Care (Book + Audio)
The filecloud download still works, but cannot be unzipped by the normal password.
Would anyone offer the password?
Thanks!
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02-06-2013, 06:37 AM #7
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Re: English for Customer Care (Book + Audio)
I downloaded and opened with our usual password.
Originally Posted by venny
You can find the password, which is langacademy.net, as well as many other hints and tips on the use of our site, here: Member's Guide.
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